Online Bet's Privacy Policy

Online Bet (onlinebet.wine) is an international online gaming and betting platform serving users in Bangladesh. We believe that protecting our users' privacy is one of our most important responsibilities.

This Privacy Policy explains how Online Bet collects your personal information, the purposes for which it is used, how long it is retained, and what rights you have over your data.

This policy applies to:

• Our website onlinebet.wine and all its subdomains.
• The Online Bet mobile application (iOS and Android).
• Via our live chat, email, and other communication channels.
• In any of our promotional activities or affiliate programs.

By using Online Bet's services, you consent to the processing of your information as described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and contact us at support@onlinebet.wine.

Online Bet only collects the information needed to deliver the best possible service to you. We never collect unnecessary data. The types of information we collect are detailed below.

Automatically collected data: When you use the Online Bet platform, certain information is collected automatically — such as your device's IP address, browsing patterns, page views, and click data. This information is used to improve platform performance.

Online Bet uses the information it collects for the purposes listed below. Each use has a legitimate basis, and we do not use your data beyond those stated purposes.

• Account management: To create, verify, and keep your account secure.
• Financial transactions: To process deposits and complete withdrawal requests.
• Customer support: To resolve your complaints and queries quickly.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Personalized experience: To recommend promotions and games tailored to your preferences.
• Legal Obligation: To comply with AML (Anti-Money Laundering) and KYC regulations.
• Service improvement: To fix platform bugs and develop new features.
• Contact: To send important updates, promotional offers, and transaction notifications.

Online Bet uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help us improve our services.

The types of cookies we use:

• Essential cookies: The website cannot function properly without these. They handle login session management and security.
• Functionality Cookies: Remembers your language preference and other settings.
• Analytics cookies: Helps us understand how users interact with the website.
• Security cookies: Used to detect fraud and unauthorized access.

You can disable cookies through your browser settings, though some features may not function properly as a result. Essential cookies cannot be turned off as they are required for the platform's core functionality.

Online Bet does not share your personal information with third parties as a matter of policy. However, limited data may be shared under certain specific circumstances.

• Payment processors: Necessary information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
• Legal Authorities: Information may be disclosed upon a lawful order from a court or regulatory authority.
• Security providers: Limited data may be shared with trusted partners for fraud detection and cybersecurity purposes.
• With Your Consent: Specific information may be shared if you have given your explicit consent.

All third parties with whom data is shared are bound by our strict confidentiality agreements and may not use the information for any other purpose.

Online Bet retains your data only for as long as necessary — never beyond that. Retention periods depend on the type of data and applicable legal requirements.

• Active account information: Retained for as long as your account remains active.
• Closed account data: Retained for up to 5 years in compliance with AML regulations.
• Financial Transaction Records: Retained for up to 7 years in accordance with international financial regulations.
• Customer support contact: Retained for up to 2 years after the issue is resolved.
• Marketing preferences: Deleted immediately upon opt-out.

Once the retention period expires, your data is securely deleted or fully anonymized so it can no longer be identified.

Online Bet uses industry-leading security technology to protect your personal and financial information. Our security infrastructure is multi-layered.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-factor authentication (2FA): Enables mobile OTP verification at login.
• Firewall protection: An advanced firewall system blocks unauthorized access.
• Regular security audits: Third-party experts regularly audit our systems.
• DDoS protection: The platform is protected against cyber attacks.
• Data backup: Your data is backed up across multiple secure servers.

As an Online Bet user, you have important rights over your personal data. We respect these rights and are committed to helping you exercise them.

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You may submit a request to correct any inaccurate information.
• Right to Erasure: You can request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Portability: You can receive your information in a readable, portable format.
• Right to object: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@onlinebet.wine. We will respond to your request within 30 days.

Online Bet is strictly an adults-only (18+) platform. We do not knowingly collect personal data from anyone under the age of 18.

• Age verification is carried out at the time of registration.
• If an underage user is identified, the account will be suspended immediately.
• If a child's data is collected by mistake, it will be deleted upon notification from a parent or guardian.

If you believe your child has created an account on Online Bet, please contact us immediately at support@onlinebet.wine.

Online Bet may update this Privacy Policy at any time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Email and SMS notifications will be sent for significant changes.
• A notice will be displayed upon logging into the platform regarding the change.
• Continued use of the service after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly. Feel free to contact us with any privacy-related questions.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our data protection team is always ready to assist.

• Email: support@onlinebet.wine
• Live Chat: Send us a message directly through the chat box on our website or app.
• Support hours: 24 hours a day, 7 days a week.
• Response time: typically within 24 hours.